Frequently Asked Questions

Everything you need to know about our botanical beauty essentials.

What is the standard shipping time for orders?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

Does Thymes test products on animals?

No, Thymes is committed to cruelty-free practices. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.

What is your return policy for beauty products?

We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund.

Are your products safe for sensitive skin?

Our products are formulated with high-quality, botanically derived ingredients. However, we recommend reviewing the full ingredient list on the product page and performing a patch test if you have specific sensitivities.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a link to your tracking information. You can also log into your Thymes account to view your order history and status.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.