Returns & Exchanges

At Thymes, we want you to be completely satisfied with your fragrance experience, which is why we offer a 30-day return window for products purchased directly from our website. If a scent doesn't meet your expectations, our team is here to help you find a new favorite or issue a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare the Package

  Carefully pack the unused items in their original packaging to ensure they are protected during transit.

• 3.
  Affix the Label

  Download and print your prepaid shipping label from the portal and secure it to the outside of your box.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 7-10 business days.